Lifetime Warranty

Terms & Conditions

Effective Date: 9/01/2026

At PlumbSmart Plumbing, Heating & Air (“PlumbSmart”), we stand behind the quality of our work. Lifetime Warranty is herein defined as a Lifetime Workmanship Warranty intended to provide our customers with confidence that repairs performed by our technicians will be completed according to professional standards.

This warranty applies only to the workmanship associated with qualifying repairs performed by PlumbSmart technicians. It does not provide a lifetime warranty on parts, equipment, materials, fixtures, components, or other products covered by manufacturer warranties. 

1. What the Lifetime Workmanship Warranty Covers

Subject to the terms, conditions, limitations, and exclusions below, PlumbSmart warrants the workmanship performed by its technicians for the lifetime of the qualifying repair.

If a qualifying repair fails as a direct result of defective or improper workmanship by PlumbSmart, PlumbSmart will, at its discretion, correct the workmanship associated with the original repair without charging the customer for the labor required to correct that workmanship.

This warranty applies only to the specific work performed and documented on the original PlumbSmart invoice or work order.

2. What “Lifetime” Means

For purposes of this warranty, “Lifetime” refers to the useful service life of the repair performed by PlumbSmart, while the repair remains in its original installation and has not been altered, modified, damaged, abused, improperly maintained, or serviced by another party.

“Lifetime” does not mean the lifetime of the customer, technician, property, plumbing system, HVAC system, equipment, part, fixture, appliance, or structure.

3. Parts, Products and Equipment Are Not Covered

The Lifetime Workmanship Warranty does not provide a lifetime warranty on any part, product, material, fixture, appliance, component, or equipment installed, repaired, or serviced by PlumbSmart.

Parts and products are subject to the applicable warranty, if any, provided by their respective manufacturers.

Manufacturer warranties vary by manufacturer and product and may contain separate terms, registration requirements, exclusions, limitations, and expiration dates. PlumbSmart does not extend or modify a manufacturer's warranty unless expressly stated in writing.

The failure of a part, product, component, material, fixture, appliance, or piece of equipment does not constitute a workmanship failure merely because PlumbSmart originally installed or serviced it.

4. Examples of Covered Workmanship

Examples of conditions that may be covered include:

• A connection made by a PlumbSmart technician that fails because it was improperly installed.
• A repair that leaks because of an error in the workmanship performed during the original repair.
• An installation-related problem determined by PlumbSmart to have resulted directly from the manner in which its technician performed the covered work.

Coverage is determined based on PlumbSmart's inspection of the original repair and determination that the failure resulted from its workmanship rather than a failed part, product, equipment condition, external cause, or another excluded condition.

5. What Is Not Covered

The Lifetime Workmanship Warranty does not cover:

• Failure of parts, equipment, fixtures, components, materials, or products.
• Normal wear and tear, deterioration, corrosion, rust, mineral buildup, scale, sediment, or aging.
• Pre-existing conditions or defects.
• Problems involving portions of a plumbing, HVAC, electrical, drain, sewer, gas, or other system that were not included in the original repair.
• Damage or failure caused by misuse, abuse, neglect, improper operation, or inadequate maintenance.
• Damage caused by freezing, excessive heat, fire, flood, water damage, lightning, electrical surges, power failures, acts of nature, or other conditions beyond PlumbSmart's control.
• Drain or sewer stoppages caused by roots, grease, foreign objects, structural failure, shifting soil, collapsed piping, or other conditions unrelated to the original workmanship.
• Water-quality-related damage, including damage caused by hard water, corrosive water, chemicals, contaminants, or mineral accumulation.
• Refrigerant leaks or HVAC failures caused by equipment or component failure rather than PlumbSmart workmanship.
• Changes to the property, equipment, installation, building codes, operating conditions, water pressure, electrical service, gas supply, or other circumstances occurring after the original repair.
• Work that has been altered, modified, repaired, disconnected, reinstalled, or otherwise serviced by anyone other than PlumbSmart after the original repair.
• Cosmetic conditions that do not affect the proper operation or integrity of the original repair.
• Consequential, incidental, indirect, or secondary damages to the extent permitted by applicable law.

6. Warranty Eligibility

To qualify for coverage:

1. The original work must have been performed by PlumbSmart and documented on a PlumbSmart invoice or work order.
2. The original invoice must have been paid in full.
3. The claimed problem must relate directly to the workmanship performed as part of the original qualifying repair.
4. The customer must provide PlumbSmart with reasonable access to inspect the repair and determine the cause of the reported problem.
5. The covered work must not have subsequently been altered, modified, repaired, or serviced by another person or company.

7. Warranty Claims and Inspection

Customers who believe they have a workmanship warranty claim should contact PlumbSmart and provide information sufficient to identify the original service or repair.

PlumbSmart must be given an opportunity to inspect the condition before warranty work is performed by another contractor or service provider.

PlumbSmart will determine whether the condition resulted from:

(a) the workmanship originally performed by PlumbSmart;

(b) failure of a part, product, material, component, fixture, or equipment; or

(c) another condition not covered by this warranty.

If the problem is determined to be covered workmanship, PlumbSmart will correct the covered workmanship in accordance with this warranty.

If the problem is determined to involve a defective part or product, any available coverage will be governed by the applicable manufacturer's warranty.

8. Manufacturer Warranty Claims

When a part or product is covered by a manufacturer's warranty, PlumbSmart may assist the customer with obtaining a replacement part when reasonably possible.

Unless otherwise stated in writing, any manufacturer's warranty is provided by the manufacturer, not PlumbSmart, and is subject to the manufacturer's own terms and conditions.

Labor, shipping, diagnostic charges, refrigerant, permits, disposal, access costs, or other expenses associated with a manufacturer's warranty claim are not automatically covered by the Lifetime Workmanship Warranty unless the expense results directly from covered PlumbSmart workmanship.

9. Limitations

The Lifetime Workmanship Warranty is limited to correcting the specific workmanship determined by PlumbSmart to be defective.

It does not require PlumbSmart to replace an entire plumbing system, HVAC system, appliance, fixture, piece of equipment, or other system merely because a covered repair was previously performed on a portion of that system.

Except where prohibited by applicable law, PlumbSmart is not responsible under this warranty for incidental, indirect, special, or consequential damages resulting from a failure or condition associated with the covered work.

Nothing in these Terms & Conditions is intended to eliminate or restrict rights or remedies that cannot legally be waived under applicable federal, state, or local law.

10. No Expansion of Manufacturer Warranties

PlumbSmart's Lifetime Workmanship Warranty is separate from any manufacturer's parts or product warranty.

References to a manufacturer's warranty do not constitute a guarantee by PlumbSmart regarding the duration, scope, availability, or enforceability of that manufacturer's warranty.

Customers should consult the applicable manufacturer's warranty documentation for specific coverage.

11. Scope of Warranty

This Lifetime Workmanship Warranty applies only to qualifying repairs for which PlumbSmart expressly provides lifetime workmanship coverage.

Certain services, maintenance procedures, diagnostic services, temporary repairs, drain clearing, customer-supplied parts, or other specifically identified work may carry different warranty terms or may be excluded from lifetime coverage. Any different warranty applicable to a particular service should be stated on the applicable estimate, invoice, work order, or service agreement.

12. Entire Warranty Terms

These Terms & Conditions, together with any warranty terms specifically stated on the customer's estimate, invoice, work order, or service agreement, constitute the terms of PlumbSmart's Lifetime Workmanship Warranty.

If a specific written warranty term on an applicable PlumbSmart invoice or agreement differs from these general terms, the specific written term applicable to that service will control to the extent of the conflict.

Our Promise

At PlumbSmart, a Lifetime Workmanship Warranty means something simple:

We stand behind the work we perform.

If a qualifying repair fails because we did not perform the work correctly, we will stand behind our workmanship in accordance with these Terms & Conditions.

Parts and products are covered separately by their applicable manufacturers' warranties.

For questions regarding your warranty or to request a warranty inspection, contact:

PlumbSmart Plumbing, Heating & Air
(480) 654-8865
3010 E Main St, Bldg 1, Mesa, AZ 85213
itsjustplumbsmart.com
info@itsjustplumbsmart.com